Hello together, I put together to me at the moment a water cooling and, among the rest, have also a pump with Entkopplung ( www.webshop innovatek.de/shop/Wasserkuehlung/Pumpen and accessories for pumps / pumps connection base aluminium.html) from Innovatek bought. Unfortunately, the thread one of the elastic dampers was defective.
I turned by Kontaktforumular to Innovatek:

good afternoon,some time ago I have an Innovatek Pumpenentkopplung (kind.No.. 500874) with www.aquatuning.de bought. Unfortunately, I had to ascertain by the installation, the fact that one of the Entkopplungselemente owns a defective thread, so that neither this screw in the aluminium record nor this open up to the mother is possible.
[...]

The entire answer was as follows:

smartly one on RMA

Yes how now? If this is called, I should send in the defective damper, or if it concerns an assent of the Innovatek of employee, to me to hand over a substitute I had given (the address).
I ask for translation:stacheln!

So this also do not understand I now... Being no welcoming empty phrase darinn?
Nothing?? a very strange Support...: I would smartly interpret one on RMA (Return Merchandise Authorization) so:

elegance one of the Entkopllungselemente zurrXck?
Because if he to you one would hand over if one said rather:
We will hand over to them a spare part. simply send new E mail
MFG

Yes, thank you for the confirmation. I also thought, I see not surely. I have answered then with request around an entire German sentence .

I think, he wanted to say you with it, you should apply for a RMA, and then send in the part. If you already have such a light, from with it.
So I would interpret this.

Noja, in principle, the statement is unequivocal.
Any more must not be said, the rest would be only a decoration, it sounds of course more nicely

you should send back a defective part, what solls are called, otherwise?!

I would send back the complete Entkopplungsset and for it n Shoggy to sandwich ( www.aquatuning.de / product_info.php / info / p5837_Shoggy sandwich kit to the Pumpenentkopplung the original version 2 0.html) shop. Then has at least one well-arranged Entkopplung! The Inno part is not anyhow thus the bringer...

Inno not only the highest quality, the best chill achievement, but also the friendliest Support:freak

If I such an answer by mail get back, however, I would become him everything
send as long as you still during 14 days is...

Spot a question, As "firm" is this Shoggy sandwich, which gewicht it would stand without being deformed, have here to put thus ill idee my Subwoofer on this sandwiches elegance looks somewhat and should keep away the vibrations from the parquet

I have tried, to answer directly the mail; unfortunately, came back as Undeliverable.
Noja, in principle, the statement is unequivocal.
having to do one mean, but in case of more exact consideration the answering of the Innovatek Support is compact and Is ambiguous like a haiku:lol imperative or the simply first person? No notion. And from RMA I had never heard up to my yesterday's Wikipedia consultation still something. So or so the IMO is no way, to communicate with customers (apparently, however, there you agree to me )

If I such an answer by mail agree, however, I would sending back to him everything as long as you are still during 14 days... , Unfortunately, already lies about all that quite a while (at the beginning of May) with me, because always something was absent or. nevertheless was not available. But under the guarantee this falls always.
I would send back the complete Entkopplungsset and buy sandwich for it n Shoggy.
to thanks for the tip. I will take up sometimes dear contact with AquaTuning what is to be made there.
to thanks over again to everybody for answers

greeting, tomcat83